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General

The safety of our products is our top priority. CraftDIYKit products are tested by certified, independent product safety testing labs. 

Additionally, our warehouse operations are following safety guidelines from federal, state, and county health departments to keep our team and our products as safe as possible.  In all facets of our operations, we are compliant with the recommended safety guidelines from the National Centers for Disease Control and Prevention, as well as additional rules suggested by local health departments.

We accept PayPal and all major credit cards as secure payment methods.

When using a discount code, you should enter it in the discount code text box, which is located at the bottom of the cart page or the checkout page.

You would have to activate the code by pressing the “apply coupon” button next to the discount box after entering the discount code.

You will see whether the code is successfully applied after the button is pressed.

Our Customer Care team is here to support you 7 days a week via email.

We encourage customers to review our FAQ section to find answers to the most commonly asked questions for the quickest resolution. If you find that your questions are not answered in our FAQ section, please click the link for our customer care team,  and then we’ll connect you to one of our Customer Care representatives within 24 hours.

  • You have the right to access your personal information. You can view and edit your personal information at any time through your account page. Additionally, you may contact us here to obtain a copy of your information.
  • You have the right to request that we delete your personal information. To request that we delete your personal information please contact us here.
  • You have the right to opt out of the selling of your personal information. Fortunately, CraftDIYKit does not sell any personal information to third parties.
  • You have the right to non-discrimination of price or services when you exercise your rights outlined above, and at CraftDIYKit we will not change your pricing or service options when you exercise your rights.

Please also see our Privacy Policy for our information collection and use practices in connection with our Site and Service, as well as circumstances under which we disclose information collected from you. Our commitment to you is that we will not use or disclose information collected from you other than as described in our Privacy Policy.

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