CraftDIYKit(the “site”, “we”, “us”, “our” or “CraftDIYKit”) has a simple motto in mind for our customers “Create Dreams“.
We always believe that inside every person, there is an artist and that we are all idealist people and love to see our ideas become real.
We put all our effort into creating challenging puzzles and designing them to be art pieces. Our goal is to convene the world of engineering and creativity, and art harmonically and give birth to something unique.
To live up to our motto, we have established these guiding principles that we adhere to every day!
- Earn Your Trust
We believe our customers’ trust in us is fundamental to their shopping experience. We are dedicated to high standards of quality and service to make sure that you can always rely on us. We impose strict quality controls on everything we sell. We manually double-check everything before it is packed and shipped, giving you complete peace of mind when shopping with us.
- Genuine Care
We believe that every step and detail matters when it comes to your shopping experience. It is a team effort, and internally we have clear guidance for communicating our philosophy. Everyone on our team is dedicated to perfecting your experience. This is our Products team, customer service team, and logistics team. We care every step of the way.
- Keep it Simple
Our goal is to create a hassle-free shopping process for you to make it easy to shop with us. This means no confusing policies or complicated forms.
If you have questions or concerns, our Customer Service team is here to help 24/7! Every day we are constantly looking to simplify more and improve your experience.
- Deliver Happiness
We believe that every order is an opportunity to make someone happy.
Our everyday joy and goal are to deliver happiness to our customers with an enjoyable experience. We hold this at heart, and it has been a constant motivation for us to keep improving!
OUR PROMISES TO YOU
With every order, we promise our customers:
- Fast Shipping
All orders will be shipped within 24 hours from the time of your order!
Everything you order has corresponding stock in our warehouses; we do not sell what we cannot ship within 24 hours.
- 24/7 Support
If you have a question or problem, we will be there.
We have a 100% same-day response rate, including weekends and public holidays, all year round.
- 30 Day s Unconditional Return
We promise you a hassle-free experience.
For up to 30 days from your order, if you have a problem with your product (even damage from shipping), we will take care of it.
Your privacy is of paramount importance to us.
Customer privacy is a serious matter to us, and we have strict policies to limit and control access to all customers’ related information.
OUR COMMITMENTS TO SOCIETY
As we grow, we recognize the growing impacts of our actions, and we are committed to doing our part to create a better world.
We are committed to:
- Environmental Protection
We are committed to minimizing our impact on the environment.
We aim to reduce our waste from packaging and shipping as much as possible while also using recycled material wherever possible.
- Equal Opportunities
We do not allow unethical discrimination based on race, gender, sexual identity, age, marital status, pregnancy status, or mental or physical disability.
We are committed to nurturing an animal-friendly environment; they even come to work with us!
We are strictly against selling any product that may harm animals.
Please help us to improve by giving us your feedback here.
We are always happy to hear your thoughts, and we welcome any feedback you have.