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Terms & Conditions

OVERVIEW

This website is operated by CraftDIYKit(the “site,” “we,” “us,” “our,” or “CraftDIYkit”). CraftDIYKit offers this website, including all information, tools, and services available to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

You engage in our ” Service by visiting our site and purchasing something from us, and you engage in our “Service.” You agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – USER ACCOUNT

Due to safety and security concerns, CraftDIYKit allows each customer to register one account on our website.
When a customer creates more than one account, CraftDIYKit reserves the right to suspend accounts without further notice.

Following Customs regulations, customers must provide valid and accurate data.
All consignee names, addresses, and payers’ names should be valid.
Customers are solely responsible for the accuracy of the data they provide to CraftDIYKit.

Should any information be incorrect and prevent any shipment, delivery, or customs clearance, CraftDIYKit will not be held responsible and will not offer any compensation in such cases.

CraftDIYKit always complies with the law, and we would like to remind our customers to do the same.

The sale and transfer of the goods sold are deemed to occur in Hong Kong. Customers may arrange physical pick-up in person or arrange free-of-charge forward shipping to their choice of destination as offered on our website. As the importer, customers comply with all laws and regulations in their own countries. 

Please refer to our Privacy Policy for more information.

SECTION 2 – ORDERING

CraftDIYKit always works hard to ensure the accuracy of product descriptions, specifications, and pricing.
However, there may be occasions where errors arise.
Should such a situation occur, CraftDIYKit cannot accept your order, and our customer service team will notify you.

Due to some of our products’ popularity or stock levels, CraftDIYKit might limit the number of items available for purchase.
CraftDIYKit reserves the right to change the quantities available for purchase, even after you have completed placing an order.

Both parties agree that once an order has been dispatched, transportation is the sole responsibility of the third-party logistics company.
During shipment, full ownership of the product(s) belongs to the customer; the customer shall bear all associated liability and risks during shipment and delivery.

SECTION 3 – ORDER CANCELATION

Customers can cancel their order before shipping; please contact our Customer Service Team. However, once an order has been dispatched from our warehouse, it is no longer possible to cancel, change, or refund it. Once an order has been sent, our return policy comes into effect.

If you wish to cancel your order, please submit a cancellation request via email at support@craftdiykit.com.

Your cancellation request must include the following information:

  • Your order number (order number should begin with “CDK-”)
  • Your name and email address used to place the order

Please note: due to privacy and security concerns, we can only process a cancellation request sent to us at support@craftdiykit.com. Cancellation requests cannot be submitted by phone, social media, or alternative email addresses. Please click here for more information about our Cancelation Policy.

SECTION 4 – SHIPPING AND DELIVERY

Shipping times displayed on our website refer to the estimated time it takes for an order to leave our warehouse and arrive at the customer’s address.
Since the delivery of your order can be influenced by external factors, which are beyond the control of CraftDIYKit, after it has left our warehouse, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they place their order well in advance.
CraftDIYKit cannot be held liable for delayed deliveries.
Naturally, we will work with you to ensure a smooth shopping experience.

CraftDIYKit provides free standard shipping to the importer customer’s choice of location.

Customers are responsible for providing complete and accurate shipping addresses to CraftDIYKit.
CraftDIYKit cannot change your shipping address once a package leaves our warehouse, and CraftDIYKit is not liable for packages lost due to incomplete or inaccurate addresses.

All orders reported as “delivered” by courier companies are considered delivered. CraftDIYKit cannot be made liable for non-delivery in this case.

Suppose a delivery fails for any reason and the address the order was sent to was the correct address as provided by the customer. In that case, CraftDIYKit cannot be held liable if a package is returned to our warehouse.

The order placed by the customer on our website is the order CraftDIYKit will ship to the customer.
We could not be held liable for the customer receiving the wrong item if they placed the wrong order.

Taxes may apply to imported goods/services and are governed by law.
CraftDIYKit is not responsible for any tax charged on your products. Still, if you are taxed on a case-by-case basis, we may provide a refund through credit on the site (if this applies to you, don’t hesitate to get in touch with our customer service to assist you).

Don’t hesitate to contact your local customs for the laws and more information.

Please click here for more information about our Shipping Policy.

SECTION 5 – EXCHANGE AND RETURNS

When you receive your order but are not satisfied with your product(s), you may return the item(s) within 30 days for a refund.
Items must be in their original packaging, and all the original boxes must be intact and included, along with all other packaging materials provided by CraftDIYKit.

Before returning any item to us, a customer needs to contact CraftDIYKit for instructions.
Any product returned without contacting CraftDIYKit will not be refunded.

The customer pays for return shipping fees. However, CraftDIYKit will compensate the cost of the return shipping fees with store credit up to US$10

Any item returned to CraftDIYKit, found not to be defective can be refunded within the time stated above.
The customer’s tampered-with items will not be replaced but returned at the customer’s own expense.

By default, the refund amount cannot exceed the original order amount paid to CraftDIYKit.
CraftDIYKit is not responsible for and does not know any bank fees or exchange rate charges that may occur.
The issuing bank will process these fees and will not be refunded by CraftDIYKit.

CraftDIYKit will not be held liable for damages resulting from improper usage, personal negligence, or any other reason that does not attribute to product defects.

Please click here for more information about our Returns Policy.

SECTION 6 – NON-RETURNABLE

Lost, damaged, or opened packaging, received more than 30 days, and man-made damage is considered non-returnable and is not eligible for refunds.

SECTION 7 – INCORRECT/DAMAGED GOODS

CraftDIYKit works hard to make sure your order is delivered in perfect condition.
Should you receive the wrong product, please get in touch with us.
If a product arrives damaged or faulty, please get in touch with us immediately.
If a customer does not contact CraftDIYKit within 48 hours of delivery, the products are considered without damage and in working condition.

SECTION 8 – PRODUCT DESCRIPTION

At CraftDIYKit, we do our best to be as accurate as possible regarding the information we show on our website.
However, we cannot guarantee that our product descriptions or other content are 100% accurate, complete, reliable, or error-free.
In rare cases, the information provided by CraftDIYKit may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability.

CraftDIYKit reserves the right to correct any error, inaccuracy, or omission and change or update information without prior notice.

SECTION 9 – PRICES AND PAYMENT

Prices and delivery charges on craftdiykit.com are US$.
The delivery charge for the Order is calculated and shown on the checkout page after selecting Shipping Method.

We may amend prices at any time.
There is a difference between the price when the order is made and when we ship your order, we will inform you by email or telephone and ask you if you wish to proceed.
If you decline and payment has already been taken, it will be re-credited to your credit or debit account.

CraftDIYKit is not responsible for and does not know any bank fees or exchange rate charges that may occur.
The issuing bank will process these fees and will not be refunded by CraftDIYKit.

Offers and promotions on the website are subject to availability, and we may change or withdraw them at any time and without notice.
Nothing shall oblige Us to maintain offers and promotions for any period.

We must receive payment for the Order in full before they are dispatched.

We accept payment via PayPal and most major credit cards, including Visa, Mastercard, AMEX, etc.
You must only use a card if you are the named cardholder.
By placing an order, you confirmed that you are the authorized cardholder.
All credit and charge card holders are subject to validation and security checks and authorization by the card issuer and any additional terms imposed by the issuer.
If the issuer does not authorize payment, we will not accept your order and will not be liable for any delay or non-delivery.

Your card provider may charge you for using your card.
Please check the terms and conditions with your card provider carefully and in advance of submitting your payment details.

If we do not have sufficient stock of goods, we will notify you by email, and your credit card transaction will be canceled or refunded.
We will do this as soon as possible and by no later than 30 days from the date of your order.
We will not be responsible for any compensation if the goods you order are not available.

We may validate the names, addresses, and other details supplied by you against publicly available records.
By ordering from us, you agree to such checks.
These measures are taken to protect you and to ensure your shopping experience with us is as secure as possible.

SECTION 10 – PRIVACY NOTICE

Please click here to visit our Privacy Policy.

SECTION 11 – CUSTOMER CONDUCT

CraftDIYKit is dedicated to creating a pleasant shopping experience for all.
Our team strives to be professional, friendly, and respectful when communicating with customers.
We hope that customers can treat our team with respect as well.
Any unacceptable or unreasonable behavior towards our Customer Service Team will not be tolerated, including but not limited to the following:

  • Direct or implied threats; intimidating or abusive language; sexist, racist, homophobic, or derogatory remarks; unsubstantiated allegations
  • Repeated complaints despite the matter having been fully addressed with a fair solution offered following our policies
  • They are demanding staff breach company policy on refund amount, timelines, discounts, special compensation, etc.
  • Repeatedly changing the focus of a complaint or the desired outcome after a fair solution has been offered.

For the behavior mentioned above, complainants may be notified that their language is considered unacceptable and must refrain from using such language.
If they persist with the unacceptable behavior, there will be no further exchange of correspondence, and any future orders may not be accepted.

SECTION 12 – CONDITIONS OF USE

  • Copyrights

All content included on the site, such as text, graphics, logos, buttons, icons, images, audio clips, digital downloads, and software, is owned by CraftDIYKit and protected by international copyright laws.
Should you have any questions regarding using our materials, don’t hesitate to contact us at support@craftdiykit.com.

  • License and Site Access

CraftDIYKit grants you a limited license to access and personally use this site.
This license does not include any forms of commercial use of this site or its contents, any collection and use of any product listings, descriptions, or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from CraftDIYKit.

SECTION 13 – CRAFTDIYKIT NEWSLETTERS

Following initial registration, customers are added to our mailing list featuring special deals, coupons, and promotions.
This allows our customers to take advantage of exclusive discounts.
All customers can choose to unsubscribe from our marketing emails by clicking on the link at the email footer.